Terms of Service for Rentier.io

General Provisions

• These Terms of Service (hereinafter referred to as the “Terms”) define the rules for the provision of services by Rentier Analytics Sp. z o.o., with its registered office in Warsaw (00-682), Hoża Street 86/410, entered into the Register of Entrepreneurs of the National Court Register under number KRS 0000728075, NIP: 7010818154, REGON: 369986038 (hereinafter referred to as the “Operator”), for users of the Rentier.io website, including the website available at https://rentier.io and related applications and widgets (collectively referred to as the “Service”).
• The Operator provides electronic services, in particular enabling Users to:
  • obtain an automated valuation of a property (estimated market value or potential rental price of a residential unit) based on the provided property parameters;
  • access the Rentier.io application, which enables, among other things, monitoring the estimated prices of selected properties and comparing apartment prices in a given area;
  • use the property valuation widget made available on external websites of the Operator’s partners, through which the User may enter their property data and contact details in order to receive an automated valuation report;
  • receive commercial information and offers regarding real estate brokerage or other property-related services provided by the Operator or its partners by electronic (email) or telephone means, if the User has given separate consent.
• Use of the Service requires reading and accepting these Terms and the Privacy Policy. By using the Service (including submitting a form via the widget or registering an account), the User confirms acceptance of these Terms.
• These Terms are made available free of charge on the Service website in a manner allowing for their download, reproduction, and storage. The provisions of the Terms are subject to generally applicable laws of the Republic of Poland, in particular the Act of 18 July 2002 on the provision of electronic services, the Civil Code, and, with regard to personal data protection, Regulation (EU) 2016/679 (“GDPR”) and other applicable provisions of Polish and EU law.

Definitions

• For the purposes of these Terms, the following definitions shall apply:
  • Operator – Rentier Analytics Sp. z o.o. with its registered office in Warsaw, Hoża Street 86/410, 00-682, KRS: 0000728075, NIP: 7010818154, providing electronic services specified in the Terms.
  • Service – the online platform operated by the Operator at https://rentier.io and via associated applications and tools (including the property valuation widget embedded on partners’ websites), used for automatic analysis and valuation of real estate and access to related features.
  • User – any natural person with full legal capacity (or, with guardian consent, a person with limited legal capacity, e.g. over the age of 13), as well as legal persons or organizational units using the Service. A User is also a person using the property valuation widget on a partner’s website.
  • Account – the User’s individual profile in the Service, created by registering on the Rentier.io website or in a related application. The Account enables full access to Service features, including valuation history and property monitoring.
  • Widget – a component of the Service made available on external websites by the Operator’s partners, allowing Users to use selected functionalities of the Service (especially property valuation) directly from the partner’s website. Use of the widget is equivalent to using the Service.
  • Valuation Form – an electronic form available in the Service (including via the Widget) used to submit property details (e.g. location, size, number of rooms, condition, etc.) and the User’s contact information (e.g. email address, phone number) in order to receive a Valuation Report.
  • Valuation Report – a digital document (e.g. email message or PDF file) containing an automatically generated property valuation (estimated property value or potential rental price), prepared based on the information submitted by the User via the Valuation Form and market data.
  • Services – services provided electronically by the Operator via the Service for Users, including access to Service features (valuations, analyses, etc.) and delivery of Valuation Reports and commercial information in accordance with these Terms.
  • Privacy Policy – a document specifying the principles of personal data processing by the Operator, available at https://rentier.io/policy-privacy, constituting an integral part of the Service terms.

Use of the Service and Conclusion of Agreement

• Use of specific Services within the platform may require:
  • filling out the appropriate Form (e.g. Valuation Form) and providing the required data,
  • creating a User Account (registration) – in case of wishing to use the full functionality of the Service (e.g. property monitoring),
  • giving specific consents (e.g. for receiving commercial communications) – for using free services subject to such conditions.
• A service agreement between the User and the Operator is concluded:
  • upon successful Account registration (i.e. completion of the registration form and acceptance of the Terms) – for services available within the Account (a contract for indefinite-term use of the Service),
  • at the moment the User submits the completed Valuation Form (via the Service or the Widget) – for a one-time service of generating a Valuation Report for the given property (a one-off contract performed upon generation and delivery of the Report to the User).
• In the case of one-time services (Valuation Report), the User consents to the immediate commencement of service performance upon submission of the Form. The User acknowledges that fulfilling the service before the 14-day withdrawal period results in the loss of the right of withdrawal, as described in the “Right of Withdrawal” section of these Terms.
• The Operator may require email address confirmation or other forms of data verification (e.g. phone number) before activating the Account or selected Services.
• The User undertakes to provide true and up-to-date information required to access Services. The User is responsible for the accuracy of submitted information, particularly property details entered into the Valuation Form and contact details required to deliver the Report.
• Use of the Service requires an internet-connected device and a web browser supporting standard web technologies. The Operator strives to ensure compatibility with the most popular browsers and devices but does not guarantee full functionality on all possible hardware and software configurations.

Communication Consents and Commercial Information

• The Operator provides certain Services free of charge (particularly the generation of free Valuation Reports or access to the Rentier.io application) on the basis of the User’s consent to receive commercial information and real estate-related offers. Accordingly, when using free Service features, the User may be asked to consent to:
  • receiving commercial information via electronic means (e.g. email, SMS) from the Operator or its partners concerning their services (in accordance with Article 10 of the Act on Providing Services by Electronic Means),
  • the use of telecommunications terminal equipment (e.g. phone) and automatic calling systems for direct marketing purposes by the Operator or its authorized partners (in accordance with Article 172 of the Telecommunications Law).
• Granting these consents is voluntary; however, failure to provide them may prevent the use of certain free Services (e.g. receiving a free Valuation Report or maintaining a free Account). Users may withdraw consent at any time – such withdrawal does not affect the lawfulness of processing prior to withdrawal but may result in the inability to continue using the given free service (the Operator reserves the right to cease providing the service upon withdrawal of required consent).
• The commercial information and offers referred to above may relate in particular to real estate sales/rental brokerage, advisory services concerning the property market, or supplementary reports/analyses offered by the Operator or cooperating entities. Such messages may include proposals tailored to the User’s profile (e.g. offers to assist in selling or renting a property).
• Each commercial email sent by the Operator will be clearly marked, include a subject indicating its promotional nature, and contain information on how to unsubscribe (e.g. a link or instructions).
• In the case of telephone contact for marketing purposes, the Operator or its partner (e.g. a cooperating real estate agent) will inform the User about the source of the number and the purpose of the call. The User may decline further marketing contact at any point during the call.

User Rights and Obligations

• The User is entitled to use the Service and its functionalities in accordance with their intended purpose and for personal use only. It is prohibited to use the Service for unlawful purposes, in a manner contrary to good practices, or infringing the rights of third parties.
• The User agrees not to submit unlawful content through the Service, in particular:
  • to refrain from providing personal data of third parties without appropriate authorization or consent,
  • to refrain from posting content that violates the rights of others (e.g. defamatory content, violations of privacy or intellectual property rights),
  • to refrain from any actions that may disrupt the operation of the Service (e.g. distributing malware, attempting unauthorized access).
• The User should protect their login credentials from disclosure to unauthorized persons. All actions taken within the Service after proper login are deemed to have been performed by the User. If the User suspects that their credentials have been compromised, they should immediately change their password and notify the Operator.
• Valuation Reports received may be used for informational purposes for the User’s personal use only. Reports and contained data are indicative and informational – they do not constitute a binding market offer, a property appraiser’s opinion, or an official document. The User should not make significant legal or financial decisions based solely on the automated valuation without further verification.
• If the Service allows Users to post any content (e.g. opinions, comments) or materials (e.g. property photos) – which may occur as the Service develops – the User declares they hold the rights to such content and that it does not violate any laws or third-party rights. In such cases, the User grants the Operator a non-exclusive license to use that content within the Service to the extent necessary to provide the Services.
• The User may delete their Account, cease using the Service, or opt out of specific Services at any time (e.g. by unsubscribing from commercial information as described in these Terms or the Privacy Policy).

Operator’s Rights and Obligations

• The Operator will make reasonable efforts to ensure that the Service and all functionalities are continuously available and free from disruptions. However, the Operator reserves the right to perform maintenance or technical breaks (e.g. for updates) and to temporarily limit access to the Service due to external factors (e.g. outages, force majeure). Whenever possible, Users will be informed in advance about planned interruptions (e.g. via a message on the Service or by email).
• The Operator has the right to verify whether a User’s actions comply with the Terms and applicable law. In the event of a breach (e.g. submission of unlawful content, interference with the Service, providing false data), the Operator may take appropriate measures, including:
  • requesting that the User promptly cease or rectify the violation,
  • temporarily blocking the User’s Account or access to specific features,
  • in severe cases – deleting the Account and immediately terminating the service agreement.
• The Operator may contact the User in matters related to service performance, in particular via email sent to the address provided during registration or in the Valuation Form, and if necessary, also by phone (e.g. to confirm order details or respond to a support request).
• The Operator reserves the right to modify the Service’s features and introduce new services, as well as to discontinue certain services (e.g. discontinue the “Rentier Free” program or replace it with another offer). If such changes affect the rights or obligations of Users with an Account, the provisions in the “Changes to the Terms” section will apply.
• When making the Widget available on partner websites, the Operator ensures secure transmission of the User’s data from the Widget to the Service (e.g. via encryption). However, the Operator is not responsible for the actions or omissions of the partner, including the correct implementation of the Widget’s code on the partner’s website or for whether the partner’s website functions as expected by the User. Any complaints regarding the Widget may be submitted directly to the Operator in accordance with the “Complaints” section of these Terms.

Liability

• The Operator endeavors to ensure that automated property valuations provided via the Service are as accurate as possible and based on up-to-date market data. However, the information in Valuation Reports is for estimation purposes only. An automated property valuation is not an appraisal report, nor is it prepared by a licensed property appraiser, and it is not a legally binding valuation document. The Operator does not guarantee that the estimated value or rental price will correspond to the actual market price.
• To the fullest extent permitted by law, the Operator shall not be liable for decisions made by the User based on information obtained from the Service (including Valuation Reports). The information should be treated as auxiliary. In case of important real estate decisions (e.g. sale, purchase, rental), the Operator recommends seeking additional advice or professional analysis.
• The Operator shall not be liable for the inability to use the Service due to technical reasons on the User’s side (e.g. internet issues, browser compatibility) or other circumstances beyond the Operator’s control.
• For Users who are not Consumers (e.g. business users), the Operator’s liability for lost profits and indirect damages is excluded.
• None of the provisions of these Terms limit the Operator’s liability towards Users who are Consumers where such limitation would be inconsistent with applicable law. In particular, any limitations or exclusions of liability shall not affect the statutory consumer rights (e.g. product liability, electronic service laws).

Personal Data Processing

• The Controller of Users’ personal data submitted in connection with the use of the Service is the Operator. Personal data is processed in accordance with the GDPR and other applicable personal data protection laws. Detailed information on the purposes, legal bases, and principles of data processing is provided in the Privacy Policy, which the User should read before using the Service.
• Providing personal data is voluntary but necessary for the provision of certain Services (e.g. without an email address, a Valuation Report cannot be delivered). The personal data of Users may be processed for the purposes and under the principles outlined in the Privacy Policy, including for service delivery, managing marketing consents, and handling complaints.
• The Operator implements appropriate technical and organizational safeguards to protect Users’ personal data against unauthorized access or disclosure.

Complaints

• The User has the right to submit complaints related to the functioning of the Service or services provided by the Operator.
• Complaints may be submitted electronically via email to [email protected] or in writing to the Operator’s registered office. The complaint should include a description of the issue and identification details of the User (e.g. email address linked to the Account or Form).
• The Operator will review the complaint within 14 days of receipt. If the complaint requires clarification, the Operator will inform the User within this timeframe about the need for additional information. The response will be provided in the same form in which the complaint was submitted (unless the User requests a different method).
• If the User is a Consumer and the Operator does not respond within 14 days, the complaint is deemed accepted (pursuant to Article 7a(2) of the Polish Consumer Rights Act).

Right of Withdrawal (for Consumers)

• A User who is a Consumer and has concluded a contract for electronic services (e.g. Account creation or one-time Valuation Report) remotely with the Operator has the right to withdraw from the contract within 14 days without providing a reason or incurring costs. The deadline is met if the User sends a withdrawal statement before the expiry of the 14-day period.
• The Consumer may exercise the right of withdrawal by submitting an unequivocal statement – for example, by sending an email to [email protected] or a letter to the Operator’s address. The Consumer may use the withdrawal form template provided by the Consumer Rights Act, although this is not mandatory.
• Upon valid withdrawal, the contract is considered void. The Operator will promptly confirm receipt of the withdrawal on a durable medium (e.g. by email). If the Consumer submits the withdrawal before the Operator confirms service acceptance or before the service is fully performed, no charges apply.
• Exception – consent to immediate performance:
• The right of withdrawal does not apply to a contract for the supply of digital content (e.g. a Valuation Report) not delivered on a tangible medium, where the Consumer has expressly consented to performance before the withdrawal period ends and was informed of the loss of the right to withdraw.
• In practice, this means that if a Consumer requests (by submitting the Form) immediate performance of the valuation service and the Operator delivers the Report, the Consumer forfeits the right to withdraw from that specific service.
• Withdrawal from the electronic services contract does not affect any separate agreements concluded by the User with the Operator or partners (e.g. real estate brokerage contracts) outside the Service.

Termination of Agreement (Service Resignation)

• The User (whether a Consumer or another entity) has the right to terminate the agreement for the provision of electronic services at any time with immediate effect by deleting their Account or sending a request to discontinue use of the Service (e.g. by emailing [email protected] requesting Account and data deletion).
• The Operator may terminate the agreement (close the User’s Account) with 14 days’ notice for valid reasons, including:
  • permanent discontinuation of the Service or a significant change in the Service’s business model,
  • material breach of these Terms by the User despite prior warning,
  • withdrawal by the User of required consents necessary for service provision (e.g. communication consents outlined in the “Communication Consents” section).
• Upon termination of the agreement, whether due to withdrawal, termination by the User, or by the Operator, the Operator shall delete or anonymize the User’s data processed in the Service, except for data that may or must be retained under a different legal basis (e.g. for evidentiary purposes during the limitation period, for statistical purposes – in accordance with the Privacy Policy, or in order to fulfill legal obligations).
• Termination of the Service usage agreement does not affect situations where the User has become a client of the Operator under a separate agreement for services outside the Service.

Changes to the Terms

• The Operator may amend these Terms in the event of:
  • changes in legal provisions regulating the provision of electronic services or consumer rights that affect mutual rights and obligations under the Terms;
  • expansion or modification of the Service’s functionalities, introduction of new services, or changes to service offerings (including changes from free to paid models);
  • the need to clarify the Terms, correct editorial errors or mistakes, provided they do not worsen the User’s situation;
  • changes to the Operator’s contact or registration details or other business information referenced in the Terms.
• The Operator will inform Users with an Account about planned amendments to the Terms by sending a message to the email address associated with the Account and/or displaying a notice on the Service at least 7 days before the effective date. The notification will include a summary of the most important changes and the effective date.
• The amended Terms are binding for a User who does not terminate the agreement before the effective date of the changes. A User who does not accept the planned changes has the right to terminate the agreement with immediate effect before the effective date (e.g. by deleting their Account). Failure to do so and continued use of the Service after the changes take effect constitutes acceptance of the new Terms.
• Minor changes to the Terms that do not affect the scope of the User’s rights and obligations (e.g. stylistic corrections, formatting adjustments) may be made without prior notice. The current version of the Terms will always be available on the Service website.

Final Provisions

• These Terms and the electronic services agreements are governed by Polish law. For services provided to Consumers, mandatory consumer protection regulations of the EU country of the Consumer’s habitual residence also apply.
• In matters not regulated by these Terms, the applicable provisions of law shall apply, including in particular: the Act on the Provision of Electronic Services, the Telecommunications Law, the Consumer Rights Act, the GDPR, and the Civil Code.
• Any disputes between the Operator and a Consumer may be resolved amicably. The Consumer may seek assistance from a municipal or district consumer ombudsman. The Consumer also has the option to use the EU Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr/
• These Terms of Service enter into force on May 18, 2025.
• These Terms are drawn up in Polish. If made available in another language, the Polish version shall prevail.
• The following documents constitute an integral part of these Terms: the Rentier.io Privacy Policy (regarding the protection of Users’ personal data) and any additional conditions or policies described within the Service relating to specific functionalities (if made available).